Refund policy
Returns
In the first instance please reach out to us at sales@whizzer.co.uk if you have any concerns about your Whizzer and we will do our best to resolve them.
Our policy lasts 30 days and due to the nature of the product unless the item is faulty or not fit for purpose we can not accept or refund used Whizzers for hygiene purposes. If 30 days have gone by since your purchase, usually we can’t offer you a refund or exchange but do still reach out so we can assist you with a solution if possible.
To be eligible for a return, your item must be unused and where possible in the same condition that you received it. It must also still be in the original packaging.
Follow this link to our dedicated returns form:
We provide you with a Royal Mail tracked returns label for your convenience, a cost of £2.99 will be deducted from your refund or you are welcome to send it yourself to:
The Whizzer Co. (c/o Jet Group),
Brook Farm, Stoney Road, Grundisburgh, WOODBRIDGE
United Kingdom, IP13 6RB
There are certain situations where only partial refunds are granted (if applicable).
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet please contact us at sales@kiddiwhizz.com. In the meantime double check which bank account your original payment was made from as that's where it will be refunded to. If we have confirmed the refund has been processed to the same account then please contact your bank, it may take some time before your refund is officially posted.
Sale items (if applicable)
Only the cost of what was paid will be refunded minus postage costs.
Exchanges (if applicable)
We usually only replace items if they are defective or damaged but if you need to exchange it any reason, send us an email at sales@kiddiwhizz.com with your full name and order number so we can provide you with a tracked returns label for your convenience, a cost of £2.99 will be charged or you are welcome to send it yourself to:
The Whizzer Co. (c/o Jet Group),
Brook Farm, Stoney Road, Grundisburgh, WOODBRIDGE
United Kingdom, IP13 6RB
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a voucher code will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
